Orders & Payments

Q: How do I place an order?

A: Simply select your game, choose the product (gold/items/boosting), enter details (server, faction, etc.), and checkout. You’ll receive an order confirmation via email.

Q: What payment methods do you accept?

A: We accept Credit/Debit Cards, PayPal, GooglePay, ApplePay and some local payment. All transactions are SSL-encrypted.

Q: My payment failed. What should I do?

A: There are many reasons for payment failure, here are the common reasons:
(1)You have insufficient balance.
(2)You input your card information wrongly.
(3)There is a limit on your card.
Please contact your bank to make sure you can make payments to companies located in other countries.

Try these options:
1. If you are trying to purchase through PayPal, we recommend contacting PayPal to ask for clarification why the payment failed, and you can also try using a credit card that is not attached to the same banking institution.
2. If you are using a credit card/debit card. First, you can try to purchase one more time. Second, you can contact your bank to make sure there isn't an issue with your card. Finally, you can change another card to have a try.
3. If you pay with local payments, please don't worry, you can try it one more time. Some payment methods will be a little delayed, you can contact our online agents to confirm the payment status.

Q: Why is my payment pending?

A: A pending e-check is a type of payment option available With PayPal. A pending e-check is just like writing a normal check, and it usually take 1-7 business days to clear while Paypal verifies the funds are present within the senders account. Once the check is cleared, the money is transferred to site's account and then your order will be processed immediately thereafter.

Delivery & Tracking

Q: How long does delivery take?

A:Gold/Items: 90% of orders complete in 15–30 mins (varies by game stock).
Boosting: 1–5 days (depends on MMR/requirements).
If you want to know your order status, please come to our LiveChat and one of our customer service representatives will assist you straight away at any time. You can also contact our customer service by sending email, we will try our best to delivery your order as soon as possible.

Q: Why is my order delayed?

A: Common reasons:
High demand (e.g., new game patches).
In-game trade limits (e.g., WoW’s gold cap).
Please contact us in-time, we will solve the problem immediately.

Q: How is gold/coins delivered safely?

A: We use in-game mail, AH flipping, or face-to-face trades—no bots/automation. For high-risk games (e.g., New World), we split deliveries.

Q: Can I change my information before delivery?

A: Yes, of course! If you find that the order information is wrong, please contact our LiveChat(preferred) or send us an email with the correct order information as soon as possible. If the order is not completed, we will correct your order information and complete the order.

Security & Trust

Q: Why should I choose Mmoset.com?

A: Mmoset has many years experience in MMORPG field. Our advantage is better Price and High Quality Service. It is easy to find out that our prices are better than most other sites. And we have many customers leave us satisfied reviews every day. It is no exaggeration to say that our service is the best in the industry!

Q: Why do I need to verify myself?

A: For safety purposes, we need to verify the legitimacy of the payment, otherwise we will not approve and deliver your purchase. Thank you for your understanding and support.
(1) We need to verify if the payment is authorized by the owner of the credit card/debit card/payment cards.
(2) There are some buyers under 18 years old who pay with their parents' payment cards without their permission.
(3) Unusual Purchase pattern from you. (large amount or high frequency of purchase)
(4) High charge back rate coming from your country.
All your personal information will be deleted after the verification.

Discounts & Promotions

Q: How do I use a promo code?

A: Enter the code (e.g., WELCOME10) at checkout under "Promo Code". Only 1 code per order.

Q: Where can I find active discounts?

A: There are many methods to get discounts.
(1) You can become a member of our website. For details, please refer to the Member Discount information on the website homepage.
(2) You can see our discounted games on the homepage and get discount codes. Please note that such activities are usually time-limited. We will also release some holiday discounts on the website banner during different festivals, please continue to pay attention to our website.
(3) You can follow some of our social accounts, such as Facebook, Twitter, etc. We will also release some relevant news about discounts from time to time.
(4) Feedback to loyal customers! We will send some discount codes to customers who purchase on our site for a long time to thank them for their support.

Refunds & Disputes

Q: What's your refund policy?

A:Undelivered orders: 100% refund within 24 hours.
Boosting: Refund only if no progress was made.
Account bans: Case-by-case review.

Q: How do I request a refund?

A: Email [email protected] with Order ID, Proof of issue (screenshots/video). we will help you handle it as soon as possible.

Q: How long it takes until I get my refund?

A: If you pay by PayPal, the money will be shown up in your PayPal account instantly after we refund at our end. If you pay by a Credit Card, after we refund, it usually takes 3-5 business days for the money to be shown up in your card.

Customer Support

Q: How fast do you respond?

A:Live Chat: <3 minutes (24/7).
Email: 1 hour (average).
Discord: Community support in MMOSET Server.

Q: Do you support non-English speakers?

A: Yes! We assist in Spanish, French, German, Italian, Portuguese via Live Chat.