MMOSET Refund Policy

1. General Refund Principles

At MMOSET, we strive to provide exceptional service for all virtual goods and gaming services. This Refund Policy outlines the circumstances under which refunds may be granted:

1.1 Refund Eligibility:

Refund requests must be submitted within 14 days of purchase

Only the original payment method will be used for refunds

Refund amounts may exclude transaction fees in certain cases

1.2 Non-Refundable Situations:

Completed services (including partial completions)

Digital goods already delivered and used

Account bans resulting from user actions

Time-sensitive promotions or discounted items

2. Refund Request Process

Contact us via livechat or email (support#mmpset.com) and Complete the refund form with Order number, Detailed reason for request, Supporting evidence (screenshots, etc.). We will review your refund request within 1 to 5 days after receiving it and complete the refund (if it meets the refund conditions).

3. Website Balance Refund Option

We offer a quick refund option - the refund amount will be added to your website balance, which is a more efficient method for customers in some cases, such as choosing the wrong server when placing an order, the game is being updated, etc.