MMOSET PRIVACY POLICY

1. INTRODUCTION AND SCOPE

MMOSET Limited ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This comprehensive Privacy Policy applies to all users of our website (mmoset.com), mobile applications, and related services (collectively, the "Services"). It explains in detail how we collect, process, store, transfer, and protect your information when you interact with our Services.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to all terms of this Privacy Policy. If you do not agree with any aspect of this policy, you must immediately discontinue use of our Services.

2. DETAILED INFORMATION COLLECTION PRACTICES

2.1 Personal Information We Collect
A. Information You Provide Directly:
Account Registration: Full name, email address, phone number, username, password (hashed), date of birth

Payment Information: Credit/debit card details (processed via PCI-compliant providers), PayPal email, cryptocurrency wallet addresses, transaction histories

Service Requirements: Game account details (character names, server information), service specifications (boosting requirements, item requests)

Communications: Customer support tickets, live chat transcripts, email correspondence, feedback submissions

Verification Documents: Government-issued ID (for high-value transactions only), proof of address

B. Information Collected Automatically:
Device Information: IP address, device ID, hardware model, operating system version, browser type, language settings

Usage Data: Pages visited, time spent, clickstream patterns, search queries, error logs

Location Data: Approximate geographic location derived from IP address (country-level only)

Technical Data: Cookie identifiers, pixel tags, browser fingerprinting, connection speed

2.2 Special Categories of Data
We do not intentionally collect sensitive personal data (racial/ethnic origin, political opinions, religious beliefs, health data, etc.). Any accidental collection of such data will be immediately deleted upon identification.

3. COMPREHENSIVE DATA USAGE

We process your information for the following lawful bases and purposes:

3.1 Contractual Necessity
Processing and fulfilling your orders

Providing customer support and service updates

Verifying your identity for security purposes

Managing your account and preferences

3.2 Legitimate Business Interests
Improving and optimizing our Services

Developing new features and offerings

Preventing fraud, abuse, and security breaches

Conducting business analytics and market research

Personalizing user experience and content

3.3 Legal Compliance
Meeting tax and financial reporting obligations

Responding to lawful requests from authorities

Maintaining transaction records as required by law

3.4 Consent-Based Processing
Sending marketing communications (where opted-in)

Using non-essential cookies and tracking technologies

Processing special category data (where applicable)

4. DETAILED DATA SHARING AND DISCLOSURE

4.1 Service Providers
We engage carefully vetted third parties to perform essential business functions:

CategoryPurposeExamples
Payment ProcessorsSecure transaction handlingStripe, PayPal, Coinbase Commerce
Cloud ServicesData hosting and infrastructureAWS, Google Cloud
Customer SupportHelpdesk and ticketing systemsZendesk, Freshdesk
AnalyticsUsage tracking and optimizationGoogle Analytics, Hotjar
MarketingAdvertising and promotionsFacebook Pixel, Google Ads
All service providers are bound by strict contractual obligations regarding data confidentiality and security.

4.2 Legal Disclosures
We may disclose your information when required by:

Court orders, subpoenas, or other legal processes

Government and regulatory investigations

Intellectual property protection actions

Emergency situations involving imminent harm

4.3 Business Transfers
In the event of mergers, acquisitions, or asset sales, user information may be transferred as a business asset. Affected users will be notified via email and website notices.

4.4 International Data Transfers
As a global service, your data may be transferred to and processed in countries outside your home jurisdiction. We implement robust safeguards including:

Standard Contractual Clauses (EU Model Clauses)

Binding Corporate Rules for intra-company transfers

Data Processing Agreements with third parties

Additional technical and organizational measures

5. COOKIES AND TRACKING TECHNOLOGIES

We employ various tracking mechanisms with different purposes and lifespans:

5.1 Cookie Types
CategoryPurposeExamplesDuration
EssentialCore functionalitySession cookies, load balancersSession
PerformanceAnalytics and improvementGoogle Analytics, Hotjar1-2 years
FunctionalPersonalizationLanguage preferences, region settings1 month
AdvertisingTargeted marketingFacebook Pixel, Google Ads1-3 months
5.2 Cookie Management
Users may:

Adjust browser settings to block/delete cookies

Use our cookie preference center (accessible via website footer)

Opt-out of specific tracking via industry programs:

Digital Advertising Alliance (DAA)

Network Advertising Initiative (NAI)

European Interactive Digital Advertising Alliance (EDAA)

Note that disabling essential cookies may impair website functionality.

6. DATA SECURITY MEASURES

We implement a multi-layered security framework:

6.1 Technical Controls
AES-256 encryption for data at rest and in transit

TLS 1.2+ for all web communications

Regular penetration testing and vulnerability scans

DDoS protection and web application firewalls

Secure coding practices and SDLC protocols

6.2 Organizational Controls
Strict access controls (role-based permissions)

Employee privacy and security training

Background checks for staff handling sensitive data

Incident response and breach notification procedures

6.3 Payment Security
All payment processing is PCI DSS Level 1 compliant. We never store full credit card numbers - these are tokenized and processed directly by our payment partners.

7. USER RIGHTS AND CHOICES

Depending on your jurisdiction, you may exercise the following rights:

7.1 Access and Portability
Request a copy of your personal data in a structured, machine-readable format.

7.2 Correction
Update or correct inaccurate/incomplete information.

7.3 Erasure
Request deletion of your personal data, subject to legal retention requirements.

7.4 Restriction
Limit processing of your data under certain circumstances.

7.5 Objection
Opt-out of specific processing activities (e.g., direct marketing).

7.6 Withdraw Consent
Revoke previously given consent at any time.

7.7 Complaints
Lodge concerns with your local data protection authority.

To exercise these rights, please contact us at [email protected]. We may require identity verification before processing requests.

8. DATA RETENTION SCHEDULE

We retain personal data only as long as necessary:

Data TypeRetention PeriodRationale
Account Information3 years after last activityBusiness continuity
Transaction Records7 yearsLegal compliance
Customer Support5 yearsService improvement
Marketing Data2 years after collectionCampaign analysis
CookiesVaries by typeSee Section 5
After retention periods expire, data is either anonymized for analytics or securely destroyed.

9. CHILDREN'S PRIVACY

Our Services are not intended for users under:

13 years old (United States)

16 years old (European Union)

The age of digital consent in other jurisdictions

We do not knowingly collect data from minors. Parents/guardians who believe we may have inadvertently collected such data should contact us immediately at [email protected].

10. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party sites with independent privacy practices. We:

Carefully vet major partners and service providers

Clearly identify external links when possible

Encourage users to review third-party policies

Accept no liability for external privacy practices

11. POLICY UPDATES AND NOTIFICATION

We regularly review and update this policy to reflect:

Changes in our data practices

New legal/regulatory requirements

Technological developments

User feedback

Material changes will be:

Posted on our website with clear version dating

Communicated via email (for registered users)

Highlighted through site banners (for 30 days)

Continued use after changes constitutes acceptance of the revised policy.

12. CONTACT INFORMATION

For privacy-related inquiries or to exercise your rights:

General Privacy Questions
Email: [support#mmoset.com]
Live Chat: Available via website 24/7

We aim to respond to all legitimate requests within 30 days. Complex requests may require additional time, for which we will provide notice.